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Refund Policy

Refund Policy – Terrabeans


At Terrabeans, we are committed to delivering high-quality coffee products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns Eligibility:
Due to the nature of coffee, we accept returns only under the following conditions:

  • The product arrived damaged or defective
  • You received the wrong item
  • The product is opened and in its original packaging


2. Time Frame
All refund or replacement requests must be made within 7 days of receiving your order. Requests submitted after this period may not be eligible.


3. Refund Process
To request a refund or replacement, please contact our customer support team with:

  • Your order number
  • A description of the issue
  • Supporting photos (if applicable)

Once your request is reviewed and approved, we will:
Issue a refund to your original payment method, or
Send a replacement product at no additional cost

4. Non-Refundable Items
No clear, logical, or valid problem was found with the product after verification. (unless defective or incorrect)
Gift cards or promotional items
Items purchased on final sale

5. Shipping Costs
Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item).


6. Processing Time
Approved refunds will be processed within 5–15 business days, depending on your payment provider.


7. Contact Us
If you have any questions about this policy or need assistance, please reach out to our support team. We’re always happy to help!


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Terrabeans reserves the right to update or modify this refund policy at any time without prior notice.